Secure Your Operations With Our Backup Servicing Solution
As a provider of consumer credit, ensuring the continuity of your services is crucial to maintaining the confidence of your investors and borrowers. That's why using a backup servicer is an effective way to minimize disruptions if unexpected events occur.
With i-Finance's backup servicing package, you can count on a reliable external partner to take over critical tasks such as loan servicing, investor reporting, and borrower communication. By entrusting us with your backup servicing needs, you can focus on your core business and rest assured that your services will remain seamless even in challenging times.
- Managing your loan portfolio: we keep track of payments, process changes in loan agreements, and carry out collection activities. This ensures that your loan portfolio continues to perform and that your investors and borrowers are affected as little as possible.
- Maintaining contact with your borrowers: we provide information about loan agreements and any changes to them. In addition, we offer good customer service, where we handle queries and complaints from borrowers and investors.
- Carrying out collection activities: we carry out collection activities to prevent or remedy payment arrears.
- Reporting to your investors on the performance of your loan portfolio: we provide information about payment arrears, losses, and other relevant factors. We ensure that your investors stay informed about the progress of your loan portfolio and remain satisfied with your services.
- Carrying out compliance tasks: we ensure that you comply with legal and regulatory requirements and that you adhere to internal policy guidelines.
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